Account Setup
- You will automatically receive an activation text message or email when you:
- Schedule an appointment with an Atrium Health provider, or
- Check in for your appointment
- If your mobile phone number and email address are missing from your records, the front desk staff will ask for this information at check-in. Then, they will send the activation text or email.
- You may also request an account by clicking Sign Up Now from MyAtriumHealth. You will be asked a series of questions from Experian. Experian is a third-party service that will verify your identity. Atrium Health will not be able to see your answers to the Experian questions.
- If you had an account with MyWakeHealth, those login credentials should work in MyAtriumHealth, starting in mid-February 2024. Some MyWakeHealth users will need to set up a new account, and will get instructions on how to do so.
For help setting up your account, please call MyAtriumHealth Support toll-free at 855-799-0044.
Yes. A parent or guardian may request full access to your child’s health record until the child turns 13 years old. When the child turns 13, a parent or guardian will then have limited access to the child’s health record. Under North Carolina State law, minors may consent to certain services without the consent of a parent or guardian and have all the privacy rights related to that service. This includes the prevention, diagnosis and treatment of sexually transmitted diseases and other diseases that must be reported to the State; pregnancy, drug or alcohol abuse; and emotional disturbance. To protect the minor’s right to privacy, we limit parent access on MyAtriumHealth. Parents and legal guardians may still request a copy of the After Visit Summary during a clinic visit or submit a Medical Records request for full records.
Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18.
As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.
Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18.
As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.
You can request access to your child’s health record from the MyAtriumHealth website or mobile app. Sign in and go to Request Family Access from the main menu. Complete and submit the form, and our support team will review and approve your request.
You will need your child's:
- Social Security Number, or
- Atrium Health Medical Record Number (MRN). You can find the MRN on a receipt from the child’s doctor visit, right above the home telephone number.
Teens age 13 and older may have their own MyAtriumHealth account. To request an account for your teen, ask your teen’s provider at his or her next office visit. Your teen will receive an activation text or email to set up his or her account.
Yes. Patients age 18 and older may grant or revoke access to anyone with whom they would like to share their health record:
- Sign in to the MyAtriumHealth website or mobile app. From the main menu, go to Sharing Hub and follow the prompts to choose who you would like to share with and the type of information you would like to share.
- To grant MyAtriumHealth access to your caregiver or a spouse, for example, you will need the person’s email address to send an invitation. They will receive an email invitation and must verify your date of birth to obtain access.
MyAtriumHealth is currently available in English and Spanish.
To update your language preference on the MyAtriumHealth website:
- Select “Ver en Español” in the upper right corner of the browser page to switch to Spanish. Select "View in English" to switch to English.
- Once logged in, you can also select the globe icon in the upper right corner to switch between available languages.
If you're using the MyAtriumHealth app, the language you see is determined by your phone or tablet’s language setting. For example, if your device is set to Spanish, the MyAtriumHealth app will also display in Spanish. To change the language, update your device’s language setting and then relaunch the MyAtriumHealth app.
- Select “Forgot Username?” on the login screen.
- Submit your first name, last name, date of birth, and email address.
- Your username will be sent to the email address associated with your account.
- Select “Forgot Password?” on the login screen.
- Enter your username, date of birth, and the email address associated with your MyAtriumHealth account, then click “Next”.
- A numeric code will be sent to the email address or mobile phone number on file. Enter the code on the screen “Verify Your Identity”.
- You will then be able to create a new password for your MyAtriumHealth account.