HCAHPS Scores

Nurses are key members of the hospital care team and interact frequently with patients. Good communication between patients and the nursing staff is critical for a positive patient experience and optimal clinical outcomes. This chart shows what percent of patients reported that their nurses "Always" communicated well with them by showing courtesy and respect, listening carefully and explaining things in an understandable way.

Strong doctor-patient relationships are central to creating positive clinical outcomes. Effective communication happens when doctors treat patients with courtesy and respect, listen carefully to questions and concerns and explain medical information in a way that is easy to understand. This chart shows what percent of patients reported that their doctors "Always" communicated well with them.

Patients in the hospital depend on timely responsiveness from staff to help with their care needs, whether it be answering call buttons quickly or helping patients get to the bathroom. This chart shows what percent of patients reported that hospital staff was "Always" responsive to their needs.

Clean hospital facilities help prevent the spread of diseases, bacteria and viruses that can create illness. This chart shows what percent of patients reported that their hospital room and bathroom were "Always" kept clean.

For safety and health reasons, patients should receive detailed information from hospital staff about medicines they are given, including: what the medicine treats, instructions on how to take it, any possible side effects and drug interactions. This chart shows what percent of patients reported that hospital staff "Always" explained medicines before giving them to them.

Patients need to know how to best care for themselves when they leave the hospital. Discharge information about the patient’s diagnosis, medications, follow-up care and any precautions is essential for recovery and continued health improvement. This chart shows what percent of patients reported that they received information and instructions from hospital staff about what to do during their recovery at home.

Sleep is an important part of a patient’s recovery at the hospital. Although doctors and nurses often have to check on patients during the night, noise should be reduced as much as possible, and the atmosphere should be quiet and restful. This chart shows what percent of patients reported that the area around their room was "Always" kept quiet at night.

This chart shows what percent of patients at Wake Forest Baptist Medical Center reported that they would "Definitely Recommend" the hospital to friends and family.

Effective communication is critical when patients move from one care setting to another. This chart shows the percent of patients who stated that they “Strongly Agree” that they understood what care they would need after leaving the hospital. This includes that staff considered the patients’ health care options and wishes; patients/caregivers understood what to do to manage the patient’s care and what medications were needed and why.

This chart shows what percent of patients gave Wake Forest Baptist Medical Center an overall rating of a 9 or 10 (on a scale of 1 to 10, with 1 being the worst hospital and 10 being the best hospital).