24/7 Urgent Care Video Visit

For minor illnesses, injuries or non-life-threatening symptoms, you can access urgent care through video consultations with expert providers at Atrium Health Wake Forest Baptist.

Have an urgent care video visit

Urgent care video visits, sometimes known as telehealth appointments or online doctor visits, make it easy to see an online health care provider anytime, anywhere, even from the comfort of your couch. Benefits include:

Open to all ages, 24/7
No appointment needed
Quick diagnosis and treatment plan

Telehealth includes virtual visits that are used for diagnosing, treating and monitoring medical conditions by using a computer, phone or tablet to connect with your care team. For minor injuries and illnesses that aren’t life-threatening, you can use urgent care video visits.

What conditions can online urgent care video visit providers treat?

Atrium Health Wake Forest Baptist urgent care video visits offer virtual treatment for minor conditions, such as:

Fever
Seasonal allergies
Cold and flu symptoms, including COVID-19
Pink eye (conjunctivitis)
Upset stomach, including constipation and diarrhea
Urinary tract infections in females
Minor skin conditions like rashes or lice
Newborn worries, including feeding
Sinus and upper respiratory infections

Note: Children with certain health issues will require an in-person visit. These include:

Ear infection
Shortness of breath
Strep throat
Urinary tract infection
Wheezing

Frequently asked questions about virtual care and urgent care video visits

What’s an urgent care video visit?

Urgent care video visits let you have an online visit with a health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with an internet connection.

To start a visit, create a MyAtriumHealth account or sign in to an existing one.

Who can have an urgent care video visit?

Video visits are available to individuals of all ages, from newborns to adults, as long as you’re in North Carolina or South Carolina at the time of your visit.

What types of conditions can be treated using an urgent care video visit?

Urgent care telehealth visits can be used to treat a wide range of minor conditions, including:

Animal and insect bites
Cold or flu symptoms
Cough
Eye and outer ear infections
Fever
Newborn worries, including feeding
Minor cuts, burns or skin rashes
Sinus infections and allergies

If you need emergency medical care, please call 911 or visit the nearest emergency room right away.

Do I need an appointment?

No, you do not need an appointment for an online urgent care video visit. However, if you prefer to see your regular primary care physician, you can use the MyAtriumHealth app to schedule a video visit during office hours or try Symptom Checker to see if an eVisit with your doctor might be right for you.

What can I expect during an online urgent care video visit?

Most urgent care telehealth visits last about 15 minutes:

Have a valid form of photo identification ready, like a driver’s license, military ID, passport or state-issued ID card.
After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit” button. A waiting room will open in your web browser where you will wait until a provider is available to join.
Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

How can my child/dependent start an urgent care video visit?

If you have proxy access to your child or dependent in your MyAtriumHealth account:

Log in and select the account for your child or dependent in the top right-hand corner.
Select "Start an Urgent Care Video Visit" from the menu.

If you or your dependent do not have a MyAtriumHealth account or if you do not have proxy access for your child or dependent:

Go to https://my.atriumhealth.org/myatriumhealth/AnonymousTelehealth
Select "Video visit for someone else."
Choose your location, then on the next screen choose "Urgent Care Video Visit." On the following screen, choose "Put me in line."
Answer a few quick questions about your location and who the visit is for.

Is my online doctor visit private and secure?

Yes. The Atrium Health Wake Forest Baptist telehealth technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

How much do video visits cost, and are they covered by insurance?

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

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