Curious about what type of care is best for your symptoms? In this guide to care options, learn whether your sickness or injury can be handled by your doctor, video visit or warrants a trip to the emergency room.
When to Use Virtual Care
There are several different virtual care options with trusted Atrium Health Wake Forest Baptist providers. Virtual care is a good option for non-life threatening symptoms.
Some symptoms and scenarios that virtual care can be used for:
- Moderate flu-like symptoms
- Mild vomiting or diarrhea
- Skin issues such as mild rashes (unless accompanied by fever) or itchiness
- Seasonal allergies
- Pink eye
- Urinary tract infection
Video visits are available 24/7. You will need internet access and a smartphone, tablet, or computer to chat with a physician or medical professional from the comfort of your home – or wherever you may be.
An eVisit is another virtual care option available that allows you to have a consultation via email with a provider who can provide a care plan and prescribe medicine if needed.
- Log in to MyAtriumHealth
- Select Symptom Checker from the menu
- Answer a few questions about your symptoms
We'll help determine if an eVisit - or another option - is right for you.
Whether you are new to Atrium Health Wake Forest Baptist or an existing patient, our virtual care options are easy to access. Start a visit now by checking out our telehealth options.
When to visit your primary care provider
A primary care provider is your first line of defense – whether you are sick or well. Think of primary care provider as your friend and advocate. He or she knows your family’s medical history and can offer health insight that other types of care may take longer to provide.
You should visit your primary care doctor, for:
- Moderate illnesses and non-life threatening symptoms
- Basic, yearly check-ups, vaccinations, and health screenings
- Chronic illnesses like high blood pressure, diabetes, etc.
You can easily schedule an appointment online, and even if your primary care office is busy, you can be seen for sick care at any Atrium Health internal medicine or family medicine location.
Find a sick visit appointment by logging into MyAtriumHealth.
If you haven’t seen an Atrium Health Wake Forest Baptist provider before, find a new doctor easily with our online booking tool.
When to Go to an Urgent Care
Did you know your local Urgent Care can help with moderate flu-like symptoms, simple stitches, minor burns, and even minor bone breaks? Similar to primary care, you’ll want to visit an urgent care facility if you’re experiencing an illness or injury that doesn’t put your life in danger, but the care you need is more immediate. Perhaps you suspect your cold symptoms are turning into a sinus infection, or you have a mild cut on your hand that needs to be cleaned and assessed for stitches. These are both non-life-threatening situations that would warrant a trip to urgent care.
You should visit urgent care if you have:
- Moderate flu-like symptoms
- Minor wounds, abrasions, burns, or cuts that may require stitches
- Sprains or strains
- Ongoing vomiting or diarrhea
- Fever without a rash
- Ear pain
- Eye redness, itchiness or discharge
- Abdominal pain
Another bonus of urgent care is it does not require an appointment. You can walk in for care when it fits your schedule thanks to convenient extended hours every day of the week.
When to Go to the Emergency Room
For serious illness or injury that may put your life in danger, seek help at the nearest emergency department. Medical staff in emergency rooms are available 24/7, ready to address patients for several critical conditions.
You should visit an emergency room if you experience:
- Serious cuts, burns, or wounds like confusion or severe or persistent vomiting
- Chest pain
- Difficulty breathing
- Weakness or numbness throughout the body
- Slurred speech
- Loss of consciousness
- Vaginal bleeding with pregnancy
- Seizures
Important note: Call 911 for medical emergencies in which you need transportation for immediate care. Authorities will dispatch an ambulance to pick you up and take you to the nearest hospital.