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Atrium Health Wake Forest Baptist
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myWakeHealth is Now MyAtriumHealth

Access Your Health Information Through Your New Portal, MyAtriumHealth

The portal for Atrium Health Wake Forest Baptist patients is now MyAtriumHealth. With new features, this portal provides an even better, more convenient experience to access your health information. 

  1. You can sign in from here or download the free MyAtriumHealth App in your App Store.
  2. Log in with your existing myWakeHealth username and password. In rare cases, you may be asked to create a new username and password.

Your account will instantly be activated!

myWakeHealth is completely read-only. This means you can view records, past appointments, messages and other information in the portal, but the features will not be available to use.

Log In to MyAtriumHealth Create an Account

New and Improved Features

Access virtual care, like Symptom Checker, eVisits, Urgent Care video visits, Emergency Care video visits and more

Schedule appointments

See notes from your doctor

Message your care team

View lab and test results

Request prescription refills and renewals

Important Dates

June 30, 2024

The myWakeHealth portal retires. Continue to use Pay as Guest for any remaining Atrium Health Wake Forest Baptist bills for dates of service before March 2. 

For patient support, call 1-855-799-0044.

 

Frequently Asked Questions About the Transition

Why are you changing myWakeHealth to MyAtriumHealth?

Atrium Health Wake Forest Baptist is moving to a new, improved patient portal on March 2, 2024. MyAtriumHealth will replace myWakeHealth. The name of the portal also reflects our Atrium Health brand. 

What do I need to do for this change to MyAtriumHealth?

Simply use your same myWakeHealth username and password to log in to MyAtriumHealth. In the rare case of a duplicate username or password, you will receive a text with instructions on how to set up a new username/password. 

What if I already have a MyAtriumHealth account?

Atrium Health Wake Forest Baptist patients who already have a MyAtriumHealth account do not need to create a new account. Simply use your MyAtriumHealth username and password to access your information. 

Is MyAtriumHealth available for mobile devices?

Yes, you can access MyAtriumHealth on your mobile device. For the best experience, use the MyAtriumHealth app. Download the MyAtriumHealth app from the App Store or Google Play. 

If you’d prefer to keep using the MyChart app, you can add Atrium Health as an organization where you receive care, then log in with your MyAtriumHealth account, and continue using the MyChart app. 

What will happen to myWakeHealth during the transition?

On February 14, 2024

  • myWakeHealth became mostly read-only.
  •  

On March 2, 2024

  • myWakeHealth became completely read-only. This means you can view records, past appointments, messages and other information in the portal, but the features will not be available to use.
  • All new information from Atrium Health Wake Forest Baptist visits beginning March 2, 2024 started going into MyAtriumHealth. 

On June 30, 2024

  • The myWakeHealth website will retire. 

Please begin using MyAtriumHealth as your patient portal. Simply log in with your same myWakeHealth username and password. You will have access to all your health information and can make appointments, message your doctors and more.

Why am I getting paper billing statements? I chose to do paperless billing.

As we prepare for the transition to MyAtriumHealth, all Atrium Health Wake Forest Baptist patients will receive paper statements in the mail for dates of service before March 2, 2024. 

After the transition, you will receive paperless billing statements in MyAtriumHealth for dates of service on or after March 2, 2024. 
 

How do I pay my bills during the transition?

To pay for bills for Wake Forest Baptist services before March 2, 2024, please go to Pay My Bill on wakehealth.edu. You can pay online using Pay as Guest or pay by mail or phone. 

For bills for services on or after March 2, 2024, you can pay through MyAtriumHealth. 
 

I do not want to pay my bills online. What other options do I have?

We encourage patients to try the convenience and ease of paperless billing. For patients without a MyAtriumHealth account, more information about how to enroll in paperless billing will be included on future statements. If you choose to opt out, you can pay bills by mail or phone.    

Who do I call if I have billing questions?

We’re here to help you understand your new bill and this transition process. If you need additional assistance before March 2, 2024, please call 336-716-3988 or toll free 877-938-7497. 

For questions about dates of service after March 2, 2024, please call 704-512-7171 or toll free at 844-440-6536.
 

I can't schedule appointments in myWakeHealth anymore. What do I do?

You should now use the Schedule an Appointment feature in MyAtriumHealth to schedule or change any appointments.

Will I lose any of my health information during the transition?

No, you will be able to see three years of your clinical data in MyAtriumHealth, and you can always request your health information through Health Information Management. All of your health information will remain fully accessible to your doctors. 

How can I get my information out of myWakeHealth?

You will be able to see three years of your clinical data in MyAtriumHealth. If you would like to access something that is more than three years old, you can Request Medical Records under Messaging. 

  • Go to Messages in the top navigation bar.
  • Select Send a Message.
  • Select “Ask a customer service question” and then choose Request Medical Records.  
 

Will proxy access transition over?

Yes, proxy relationships to children/legal dependents will automatically transfer to MyAtriumHealth. No action is required on your part. If you discover that proxy access is missing, please submit the Request Family Access form in MyAtriumHealth for assistance.  

What new features will be available in MyAtriumHealth?

In MyAtriumHealth, patients will have access to a familiar experience with some additional features:

  • Pediatric Nurse Advice: If you have a general question or need some quick advice for a current patient ages 0-21 years, a pediatric nurse is available to help.
  • Symptom Checker: This easy-to-use tool helps adult patients and proxies for children under age 13 decide the best care option for a symptom or condition. 
  • MyAtriumHealth in Spanish: In MyAtriumHealth, patients can select to view the portal in Spanish. In the mobile app, MyAtriumHealth will automatically switch to Spanish when a cell phone language is set to Spanish.
  • Urgent Care Video Visits: You can see an urgent care doctor for minor conditions like a cold, pink eye and more, and no appointment is required.
  • Medical Record/Amendment Requests: You can request release of information (ROI), medical record changes and electronic health information through a new, easy-to-use form.
  • Track My Health: You can sync health and fitness data from your personal mobile device to MyAtriumHealth through Apple Health, Google Fit, Fitbit or Withings.
 

Who do I call if I need help with myWakeHealth or MyAtriumHealth?

For myWakeHealth technical support: You can call the toll-free number at 855-560-5111 until June 30, 2024. Please save your myWakeHealth username and password in a secure location where you can access it if you forget.  

For MyAtriumHealth technical support: Contact MyAtriumHealth Support toll-free at 855-799-0044 or email MyAtriumHealth@atriumhealth.org.  
 

Frequently Asked Questions About MyAtriumHealth

Read FAQs
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